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What is Techmail On Demand?

Environment:Oracle B2C Service, Utilities, TechmailResolution:Techmail retrieves email from your configured outreach (techmail-M) or service mailboxes (techmail-S or techmail-O) to create new...
Dbstatus-r failure tied to custom process and event handlers assigned to the same object

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...
Requirements to set-up & configure the Transfer options for Chat in the Browser User Interface

Environment: Chat, Browser UI, Engagement Panel Oracle B2C Service Resolution: Administrators can now configure the chat "transfer" button based on the agent’s profile. By default, all agents...
Shortcuts and hotkeys used in Oracle B2C Service

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console. Please note...
Utilities included with Oracle B2C Service

Environment:Utilities included with Oracle B2C Service, All versionsResolution:Utilities are back end functionality that process data on your site. As such, there is no customer available...
Languages available for Oracle Knowledge Advanced products

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...
Rules are not escalating incidents as soon as they should

Environment:Oracle B2C Service, Business RulesIssue:My incident should have escalated at a specific date and time, but the escalation level was not set at the expected time. Resolution:Below are...
Requirements to set-up & configure the Terminate Confirmation Dialog for Chat in the Browser User Interface

Environment: Chat, Browser UI, Engagement Panel Oracle B2C Service Resolution: Administrators can now enable a termination confirmation dialog that prevents agents from accidentally closing an...
Default character encodings for outgoing email

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific. Therefore, the outgoing email character encoding default...
Incidents are not escalating as expected

Environment:Oracle B2C Service, Business RulesIssue:An incident triggered the escalation chain rule which is configured to revalidate. The incident, however, was not escalated. Why didn't the record...

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Documentation (3466)

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What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025
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View No Operation Rules UI The business rules engine for the Agent Browser UI automates business processes. View No Last Updated: 11/13/2025
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Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022
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Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022
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Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 08/19/2024
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Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 02/18/2022
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Define Conditions for a Yes/No Decision whether certain conditions are met. Define Conditions for a Yes/ No Decision The following Last Updated: 09/09/2022
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Define Conditions for a Yes/No Decision whether certain conditions are met. Define Conditions for a Yes/ No Decision The following Last Updated: 11/13/2025
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Define Conditions for a Yes/No Decision whether certain conditions are met. Define Conditions for a Yes/ No Decision The following Last Updated: 06/16/2022
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Create a No Search Results Rule an error on the page. Create a No Search Results Rule This rule is designed to offer a proactive Last Updated: 07/23/2025

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