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Knowledge Base (801)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. Enhanced Business Rules (EBR) Yes/No custom field Menu dropdown

    Answer: Environment:    Enhanced Business Rules, BUI   Resolution: A custom Yes/No field or a custom object Yes/No field will display four options in the dropdown menu: <No Value>, Yes...

  3. Attachments will not open in the console, no "Open" action available

    Answer: Environment:   Workspaces, Analytics Oracle B2C Service, All supported versions Issue: Agent has lost the ability to open attachments in the contact workspace.  There is no...

  4. Answers visible with no access levels set for enduser visibility

    Answer: Environment: Answers, Access Level, Answer Visibility Resolution: If no access levels have the Visible checkbox enabled, users can still view any answer configured with the Help...

  5. Highlight No Operation rules in Enhanced Business Rules

    Answer: Environment: Enhanced Business Rules Resolution: A new tab called Rules Inspector is available under each object that will list the rules that are executed but result in no action. The admins can...
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Documentation (3209)

  1. Link to a URL

    What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025

  2. Link to a URL

    View No Operation Rules UI The business rules engine for the Agent Browser UI automates business processes. View No Last Updated: 05/18/2025

  3. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022

  4. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022

  5. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 08/19/2024
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